![]() And all for £8 a month less than my previous and much slower service. There was not one hitch and I cannot recommend highly enough. There was not a speck of dust, dirt or any untidiness and I cannot believe the difference in my connections. Upon completion he explained everything he had done, showed me his test results (everything was as perfect as promised) and told me who and where to contact if I was unhappy with anything or needed any help. After a friendly greeting and explaining what he was going to do, he got on with his work, apologised in advance for a short burst of drilling but otherwise I wouldn’t have known he was here. On the day I received a call from the engineer when he was on his way and he turned up about mid way in my time slot. Some work was done outside but all neat and tidy and no inconvenience at all. The web site explains everything clearly, I chose my installation day and was kept up to date with friendly communications between. For as low as 49.95/month we provide you unthrottled access to our Gigabit Fiber Network reaching download and upload speeds of 1000 Mbps So stream, game, work, and download away with no worry. Terrible.Ībsolutely brilliant experience from first enquiring to up and running. 1Gbps (1,000Mbps) At LightSpeed we don’t think your Internet provider should limit the speed you access the world. Anyway my old connection was still active it saved me. He stated that the router can be placed in living room however he is unsure why the customer service stated that they can’t. Finally he taken router and other belongings and left the place. Engineer told that he was not aware about it as no one told from his office. An engineer visited following 3days and saying that he has brought an other router, we had told him that the WiFi connection already disconnected few days ago. Cancelled connection and they did it in next 5 minutes, very fast. They never listened what the customer saying as it’s clearly the matter of location of router placed which is completely in blind spot are. Customer service staff called me back offered another WiFi beacon. Just for saving some cable and work they choose completely wrong place for installing the WiFi router. Tv starts buffering a video has sent to them. I have refused and and asked to cancel the connection under 14 days rule if they are charging me.Staff offered a call back after discussing with team leader, no call back as of now. A technical staff contacted yesterday and asked for £50 if router needs to move to better WiFi signal area. Later we found no coverage upstairs and kitchen area and informed customer service. There is no checking for WiFi speed in other rooms mainly upstairs. Following the installation Engineer checked the speed in living room and appeared fine. Prior to the installation I have told the engineer that we need the router in living room for better WiFi connectivity, however engineer chooses dining room which is closer to the light speed post outside and stated that light speed broadband has strong signal and it’s doesn’t matter about signal strength. ![]() Awful poor WiFi coverage Engineer installed WiFi router in a blind spot area, which is far end room in the house.
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